Return and Refund Policy
At G & G Appliances, we want you to be completely delighted with your order. To ensure fairness and clarity for all our customers, we have outlined our straightforward 30 days return policy below.
- 01The Nature of Our Products (Exemptions)
- 02Standard Returns
- 03No Restocking Fees
- 04Damaged or Defective Items
- 05Refunds
- 06Return Shipping Costs
- 07Contact & Return Address
The Nature of Our Products (Exemptions)
Due to the nature of our inventory, the following items are exempt from standard returns:
| Hygiene & Health | For health and safety reasons, any items that have been worn, used, washed, or removed from their original sealed packaging cannot be returned. |
|---|---|
| Final Sale | Any items marked as clearance or final sale at the time of purchase. |
Standard Returns
For eligible items:
| Notification & Return Window | You have 30 days from the date of delivery to notify us and return the item. |
|---|---|
| Condition | Items must be unused, unwashed, in their original packaging, and in a resalable condition with all tags attached. |
No Restocking Fees
We believe in transparent service. G & G Appliances charges $0.00 Restocking Fees for all eligible returns.
Damaged or Defective Items
If an item arrives in less-than-perfect condition, we will make it right:
| Reporting | Please report any damage or defects within 24 hours of delivery. |
|---|---|
| Evidence | Email photos of the damaged item and the original packaging to care@ggappliances.shop. |
| Resolution | We will provide a full refund or a replacement for any items confirmed as damaged or defective upon arrival. |
Refunds
| Processing | Once we receive your return or verify the damage, we will process your refund 5–7 business days. |
|---|---|
| Payment Method | Refunds are issued directly to the original payment method used at checkout. |
Return Shipping Costs
| Change of Mind | For eligible returns due to a change of mind or incorrect sizing, the customer is responsible for the return shipping costs. |
|---|---|
| Our Error | If we have sent the wrong item or the item is defective, G & G Appliances will cover all associated return shipping costs. |
Contact & Return Address
To start a return or report a problem with your order, please contact our team:
| Store Name | G & G Appliances |
|---|---|
| Return Address | 11 Highland Ave, National City, CA 91950, United States |
| care@ggappliances.shop | |
| Phone | +1 619-477-3685 |
Store Hours:
Open Mon–Fri: 09:00–18:00 | Saturday: 09:00–16:00 | Closed Sunday.